Support team online · Mon–Sat, 8am–8pm
Talk to the people who check the houses.
Not a ticket queue. Pick the way that suits you — most students get an answer in the group chat before they've finished typing an email.
WhatsAppFastest way to reach us
EmailBest for photos and documents
PhoneInspections and move-in issues
The support desk — they answer the WhatsApp line
Agents & landlordsVerification desk
Listing a property or waiting on verification? Say so in your message and it goes straight to the vetting team.
Send a messageWhat happens next
01
A person on the support desk reads it — not an autoresponder.
02
If it's about a listing, we pull the verification file and the photos our team took on site.
03
You get a reply by email, and a call if it's about money already in escrow.
Other ways to reach us
WhatsApp communityJoin the group — fastest replies, day or night.
Escrow protectedBefore you write
Read all FAQs