Privacy Policy

Information We Collect

We collect information in the following ways:

We do not knowingly collect information from children under 16 without parental consent, in line with NDPA requirements. If we learn we have such information, we will delete it.

How We Use Your Information

We use your information on lawful bases under the NDPA, such as consent, contract performance, legitimate interests, or legal obligations, to:

• Provide and improve the Platform's services, including facilitating accommodation searches, listings, and roommate matches.
• Personalize your experience (e.g., tailored recommendations based on preferences).
• Communicate with you (e.g., notifications, updates, support).
• Process transactions.
• Analyze usage to enhance functionality and security.
• Comply with legal obligations, prevent fraud, and enforce our Terms.
• For marketing purposes (e.g., sending promotional emails), with your consent where required.

For roommate matching, we use algorithms to process your stated criteria and preferences to suggest matches. We do not use sensitive data (e.g., race, religion, health) for matching unless explicitly provided and consented to by you, and only where permitted under the NDPA.

Sharing Your Information

We may share your information with:

• Other Users: Limited information (e.g., profiles, contact details) to facilitate connections, listings, or matches. You control what is shared in your profile.
• Service Providers: Third parties that help us operate the Platform (e.g., hosting, analytics, payment processors), bound by confidentiality and NDPA-compliant data processing agreements.
• Legal and Safety Purposes: To comply with laws, respond to legal processes from the Nigeria Data Protection Commission (NDPC) or courts, protect rights, or prevent harm (e.g., fraud detection).
• Business Transfers: In connection with a merger, sale, or acquisition, your information may be merger, sale, or acquisition, your information may be transferred, subject to NDPA requirements.
• With Consent: For other purposes with your explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures as required by the NDPA to ensure the confidentiality, integrity, and availability of personal data, including encryption, access controls, and regular audits. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for securing your Account and devices. In the event of a data breach, we will notify affected individuals and the NDPC as required under the NDPA.

Your Rights and Choices

Under the NDPA, you have rights including:

• Right to be informed about data processing.
• Right to access your personal information.
• Right to rectification of inaccurate data.
• Right to erasure (right to be forgotten) in certain circumstances.
• Right to restrict processing.
• Right to data portability.
• Right to object to processing, including for direct marketing.
• Right not to be subject to automated decision-making that produces legal effects.

To exercise these rights, contact us at sheltahomesng@gmail.com. We will respond within one month, extendable by two months for complex requests. You may also lodge a complaint with the NDPC. For cookies, use your browser's settings. You can withdraw consent at any time, though this may affect Platform functionality.

International Data Transfers

Your information may be processed in countries outside Nigeria. For transfers to countries without an NDPC adequacy decision, we ensure appropriate safeguards, such as standard data protection clauses or binding corporate rules, in compliance with the NDPA.

Data Retention

We retain your information as long as necessary for the purposes outlined in this Policy, or as required by law (e.g., NDPA retention guidelines). For example, Account information is kept while active, and usage data may be anonymized for analytics. Upon request or when no longer needed, we will securely delete or anonymize data.

Third-Party Practices

The Platform may link to third-party sites or services. Their privacy practices are not covered by this Policy. Review their policies before providing information. We ensure third-party processors comply with NDPA where applicable.

Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements, such as NDPA amendments. We will post the updated version on the Platform and indicate the “Last Updated” date.

Contact Us

For questions or concerns about this Privacy Policy, or to exercise your rights, contact us at sheltahomesng@gmail.com. You can also contact the Nigeria Data Protection Commission at info@ndpc.gov.ng.

This Policy is governed by the laws of the Federal Republic of Nigeria.